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Customer service

FAQ

Do I have to register to order?

You can, but you do not have to. You can also order as a guest.

Will I get my money back if I send the milk filters back?

If you are not satisfied with your order, you will receive your money back into your account.

Can I cancel my order?

You are able to cancel your order within 2 weeks.

Are the milk filters available directly from stock?

The milk filters are available from stock. If your ordered size is not in stock anyway, you will receive an email or phone call with the date on which the order will be sent.

My order has been sent, can I follow it?

You can track your order via a track and trace number. You will receive this by mail.

By whom is my order delivered?

By GLS transport. Gls is a courier company that delivers orders within the EU.

Do I receive an order confirmation?

You will receive an order confirmation by e-mail after your order.

Do I also receive a paper invoice?

Together with the order you will also receive a paper invoice.

What is the delivery time?

Your order will be sent after receipt of your payment. This is 3 working days on the road.

What payment options are there?

You can pay by bank transfer, PayPal and credit card.

How much shipping costs do I have to pay?

Your shipment is free.

Are the prices shown on the web shop inclusive or exclusive of VAT?

These are exclusive of VAT. If you enter your correct VAT number with your order, we will not charge VAT on your order.

In which countries do you currently supply milk filters?

We sell our milk filters in Germany, France, Austria, Belgium, Luxembourg, Spain, Portugal, Denmark, Sweden and Finland.

Can I also order by mail?

If you prefer, you can also order by mail.

Indicates desired: quantity and milk filter size, address details and a valid VAT number. Then we will prepare the order for you.

If you have a different question or comment, do not hesitate to contact us:

info@dutchmilkfilters.com

 

Lacto clean milkfilters

picture of a box of milk filters